Call Centre: The Hub of Customer Interaction
A Call Centre (or Contact Center) is a centralized department, often a physical office or a set of remote stations, used by an organization to handle a large volume of telephone calls and other forms of communication from current or potential customers.
It serves as the crucial interface between a company and its consumers, specializing in either handling inbound inquiries or making outbound calls for sales and service.
Core Functions and Services
Call centres provide a wide range of essential services across various industries (telecom, banking, retail, technology, insurance, etc.):
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